Portals design & Design System

• Designed 6+ core portals (Provider, Billing, Analytics, Super Admin, Customer, and more) with auto-layouts and advanced design system, improving visual consistency and dev handoff.

• Created reusable UI components and scalable design tokens, reducing UI bugs and redesign time.

Complex Workflow Designs (UX + BA)

• Led UX design for CCM Goals & Assessment, APCM, and RTM flows: user journey, wireframing, prototyping, testing, and stakeholder collaboration.

• Acted as a business analyst, defining product requirements, user stories, and acceptance criteria.

Feature Highlights

• Custom Table Columns in the Billing Portal – reduced user frustration and increased data control.

• Sticky Notes for Providers – enabled providers to add patient-specific notes.

• Tenovi Integration – Designed flow for ordering, assigning, and tracking health devices.

• Sidenav Navigation Revamp – minimized clicks and improved navigation across the platform.

• SMS Status Tracking, Voice Mail UX Redesign, Service Due Reminders, and more.

Reports & Tools

• Designed Amazon QuickSight visual dashboards for AWV.

• Created multiple PDF templates, clinical note print views, bulk billing features, and billing reconciliation screens.

Collaboration & QA

• Conducted usability testing, collaborated closely with developers, and tested all features before release.

• Fixed UI bugs and improved responsiveness across all major web platforms.